Silas Carson

About

• Eighteen years consulting as an accomplished Technical Writer, Trainer, Project Manager, eCommerce Analyst, Course and Web Content Designer
• Expert level user of all Microsoft and Adobe software applications
• Initiated a year-long project to create an in-house e-commerce processing platform to handle orders from different sources and to facilitate the creation of new offers that would all use a shared core to reduce development and testing time
• Worked with various business units to get their products online through various e-commerce initiatives including customized storefronts and online catalogs for hospitality, print centers, hospitals to determine the most effective method for delivering a marketing message; and promoting offers on third-party sites that ultimately required retention and system increase
• Write clear, concise and accurate technical information into everyday comprehension
• Business analysis of user requirements, task flows, creating policies and procedures
• Production of process workflows, computer user manuals, system documentation, training manuals, online help-guides, intranet and Internet sites, technical marketing materials, documentation plans and design descriptions
• Create tutorials and training courses from analysis and design, through development, implementation and evaluation
• Conducted analysis to determine the best practices, to include possible profit & loss outcomes for traffic to systems to create additional revenue

Specialties: My areas of technical writing/training:
OS – XP, Vista, Windows 7 & 8
MS Office 2003, 2007, 2010 & 2013
Word, Outlook, Excel, Access, PowerPoint, Project, Visio, OneNote, InfoPath, SharePoint Designer, SharePoint Server & End-User
Adobe CS Suite
Crystal Reports, QuickBooks, Quattro Pro
Soft Skills – Extensive list can be provided Computer Languages:
Oracle, SQL, Visual Basic, JavaScript, HTML and others