William Shaw

About

Highly effective and forward thinking Customer Service and Sales Support Senior Management Professional that transforms organizations from good to world class. I have taken businesses that have had performance issues and examined them from end to end to find root cause issues, and built strong and logical paths to smooth the operational side of the business into a 'key differentiator' in the business mix. I take the approach of looking at things from the prospective of others within and outside the organization which gives a more sound understanding of the issues and a very clear picture on the direction to move.

Specialties: My background spans customer service, call center, sales support, & order fulfillment management. I have been associated with both Consumer and Industrial Manufactured Products. I have implemented Web Based E-commerce initiatives along with the designed and placed into process a Paperless Work Flow Process for the handling and process of all inbound faxed orders. I have implemented 4 separate ACD All Call Distribution Systems for the handling and support of all inbound phone calls received.